Order Processing, Delivery & Returns

Shipping Policy

Clear expectations for processing, tracking, delivery handling, returns, refunds, and order support.

Processing Time

Orders are typically processed within 1–2 business days after purchase. Standard shipping generally takes 3–7 business days after processing. Processing times may vary depending on order volume, product availability, verification requirements, and carrier schedules.

Shipping & Tracking

Once an order enters transit, tracking information will be provided when available. Delivery times generally range from 3–7 business days after processing, depending on destination and carrier service levels.

Address Accuracy

Please confirm that all shipping information is accurate before placing an order. Pexrit Labs is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

Lost or Delayed Packages

Carrier delays may occur and are outside of our direct control. If your package appears delayed or lost, please contact the shipping carrier first, then contact our support team for assistance.

Temperature-Sensitive Handling

Some research products may be sensitive to temperature, light, or storage conditions. Please review all product documentation and storage guidance upon receipt.

Returns & Refunds

Due to the nature of laboratory research products, all sales are considered final once shipped. If an item arrives damaged, incorrect, or compromised during transit, please contact our support team within 48 hours of delivery confirmation so we can review the issue.

Review Requirements

To assist with verification requests, customers may be asked to provide an order number, photos of the package or product, and shipping label information. Pexrit Labs reviews all requests on a case-by-case basis.

Opened Products

Products are intended strictly for laboratory research purposes only and are not eligible for return once opened, handled, altered, or removed from original packaging after delivery.

Order Support

For shipping questions, documentation concerns, damaged-item review, or order support, please contact us through the Contact page with your order number and relevant details.